Zampost EMS

Use our ZAMPOST-EMS to deliver your mail to anyone, anywhere.
Please Call our Customer Care on 0955-007678

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What is EMS?

It is a postal express delivery service provided by Zampost which connects more than 150 branches countrywide and over 190 countries and territories worldwide.

• A priority mail service - It endeavours to deliver documents and merchandise on time. It provides priority physical door to door delivery services.
• Convenient - EMS can be sent and collected from any of the Post Office counters; Collections can also be done from customer's premises.
• Largest delivery network - EMS has the largest last mile coverage supported by the postal delivery network.

Services provided under EMS

• Domestic - Conveyance and delivery of domestic letters, documents and parcels within Zambia.
• International - This is a tailor made service which involves mail conveyance for business clients and is tailored to meet various individual business needs.
• Business mail - This is a tailor made service which involves mail conveyance for business clients and is tailored to meet various individual business needs.
• Pick Up - This is a service that allows for items to be collected from a customer’s premises for onward shipping.

Addressing

• To facilitate early delivery of parcels or documents to their destinations, customers are advised to provide correct and precise physical addresses such as house numbers with popular landmarks, street names, telephone numbers and directions for both the sender and addressee.


• Clients should note that addresses through Post Box System without telephone numbers may cause delays.


• In case of export, a customs declaration form and a commercial invoice quoted in any convertible currency or unit would be needed for easy clearance.

Packaging

• Maximum weight limit for a single parcel is 30kg on international items but is however above 30Kg on domestic items.


• Special packing is required for fragile items. EMS Service Centers are available to advise on the most appropriate form of packaging.


• Parcels and documents, prior to being sealed, shall be examined by the Sales Clerks to ensure that pohibited items are not sent through the service

prohibited items

Duitable Items

Dutiable outgoing and incoming international items are subjected to customs examinations

Prohibited goods

• Some items CAN NOT be sent through the Post


• Clients who send these items would lose the right of claim.


• Clients should seek information on special entry requirements/customs restrictions of the country of destination of their parcels.

special entry requirements/customs restrictions View list of prohibited items

Efficient pricing

• Zampost EMS has over the years built up a network that enables efficient mail conveyance at the least cost which is passed on to our customers who are able to reduce courier costs.


• Zampost EMS rates are charged based on the weight of the item which are competitive and affordable rates on the market.
  For more details on pricing go to your nearest post office

Delivery Standards

Operating Hours

• Monday - Friday: 08:00hrs - 17:00hrs
• Saturdays: 08:00hrs - 13:00hrs
• Sundays: Closed
• Public Holidays: Closed