UNCDF is the UN’s capital investment agency for the world’s 49 least developed countries. It creates new opportunities for poor people and their communities by increasing access to microfinance and investment capital. UNCDF focuses on Africa and the poorest countries of Asia, with a special commitment to countries emerging from conflict or crisis. Please refer to for more information.

Mobile Money for the Poor (MM4P) is a UNCDF programme that seeks to demonstrate how the correct mix of technical, financial, and policy support can assist in scaling up sustainable branchless and mobile financial services that reach the poor in very low-income countries. MM4P is currently present in Benin, Laos, Liberia, Malawi, Nepal, Senegal, Uganda and Zambia. MM4P is interested in seeing Zambia become a leading digital financial services (DFS) market, including mobile phone and other means of branchless banking.

Project Background

Zambia Postal Services Corporation is a State-Owned Enterprise (SOE), mandated to provide postal, courier and financial services, and operate a Post Bank. ZamPost boasts of a countrywide post network of 170 branches and a financial services portfolio that includes money transfers (Swiftcash) and agency services consisting of salary payments for civil servants, Road Tax collections, pension payments and Social Cash Transfers.

ZamPost’s post office network and portfolio of complementary services make it a uniquely positioned player that can potentially bridge some of the key challenges confronting financial inclusion in Zambia, including liquidity management and the accessibility of financial services in rural areas.

ZamPost has sought assistance from UNCDF to develop a DFS business strategy and build internal capacity that will enable it to effectively leverage its captive customer base and geographic footprint post-office branches. Scope of assistance includes analysis of different strategic options available to ZamPost (business and partnership models) and recommending the most suitable strategy for entering the DFS space. The strategy work will be accompanied by capacity building of ZamPost staff and sharing best practices, so they can contribute to the strategy’s development and better manage potential challenges in executing the strategy. Given this background, UNCDF is seeking the services of an Financial Modeling Analyst who is familiar with DFS industry to support the UNCDF’s DFS expert develop a Financial Model and DFS Business Strategy for ZamPost.

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