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About Us

MISSION STATEMENT

To be an innovative and highly successful Corporation which has market leadership in postal, courier, logistical and financial services through utilization of modern technologies as well as a competent and motivated workforce.

COMPANY PROFILE

The history of postal services in Zambia dates back to 1896 when the first Post Offices were established at Abercorn, now Mbala, Fort Jemeson now Chipata and Kalungwishi near lake Mweru. However, these post offices did not enjoy international recognition until 1926 when the General Post Office which was then a government department was admitted to the general membership of the Universal Postal Union (UPU). In 1975 by an Act of Parliament, a statutory body was established to run both Postal and Telecommunications.

In 1986, the organization was incorporated into a Public Limited liability company and became known as Posts and Telecommunications Corporation (PTC) whose shares were held by the holding company ZIMCO, on behalf of the government. This was the status until July 1, 1994. In July 1994 the Zambia Postal Services Corporation (ZamPost) was created under the Postal Service Act No. 24 of 1994 after the dissolution of PTC which separated the postal division from the telecommunications division. In August, 2009 the Postal Services Act No. 24 of 1994 was repealed and replaced with the revised Postal Services Act No. 22 of 2009 which defined ZamPost’s mandate as providing postal and courier services, financial services including the creation of Post Bank.

STRUCTURE AND GOVERNANCE

The line Ministry for ZamPost is the Ministry of Transport, Works, Supply and Communication. The Line Minister is the appointing authority for the Board of Directors in line with the revised Postal Services Act no.22 of 2009. The Board provides strategic oversight to Management. The Board delegates the day to day running of the Corporation to the Postmaster General.

The Postmaster General is the Chief Executive Officer of the Corporation and has a team of five Senior Management Staff heading different directorates in the corporation. These are; Director Operations, Director Human Resources, Director Finance, Corporation Secretary/Legal Counsel and Chief Internal Auditor. The Government of the Republic of Zambia has 100% equity holding in the Corporation

With 146 Post Offices spread across the country, ZAMPOST currently owns four functional subsidiaries namely; the Post bus Company Limited, ZamPost Freight and Forwarding, ZamPost Travel and Tours and the ZamPost Microfinance Company Limited. The subsidiaries have their own Boards which provide oversight to the Managements of the subsidiaries. ZamPost has developed a well - diversified service (or “product”) portfolio comprising mail and courier services, local and international money transfers and other financial services. The Corporation also provides several third party businesses on agency basis using its countrywide network strength as a retailing channel.